Please read the following terms of use before using our services. The below content contains important legal information about the terms and conditions for your use of our website and the services we provide.
Please read the entire page, including any documents, pages or sections presented as links below. Our Privacy Policy can be found at the bottom of the page.
By using our site, including visiting or browsing the site, you are accepting and agreeing to these terms. This agreement applies to all our users, including those who are users, sellers, customers, merchants, contributors of content, information and other materials or services on the site.
MEMBERSHIP ELIGIBILITY
Age: AlexanderXJohn’s services are only available to, and may only be used by, those who are over the age of 18 and who can form legally binding contracts under applicable law. You must represent that you are at least the legal age of 18 years old and that all registration information you provide and submit to us is completely accurate and truthful. AlexanderXJohn may refuse to offer access or use of the site to any person or entity. Please note that we can change the eligibility criteria at any time without notice to you (This is void where prohibited by law).
Compliance: You agree to comply with laws regarding online conduct and acceptable content. You are responsible for all applicable taxes payable as a result of your activity on the site. You agree to abide by AlexanderXJohn’s policies as stated in the agreement as well as other rules, policies and procedures that may be published in the future on the site without notice to you.
Seasonal Phasing: AlexanderXJohn reserves the right to temporarily remove brands from the site at any time should products be deemed as unsuitable or inappropriate for the current season. Should this happen, AlexanderXJohn will first consult and discuss with you before removing your brand and will discuss and arrange how and when your brand can be reinstated on the site. If reasonable attempts have been made to contact you without any success, it may result in your brand being removed from the site without further notice.
Password: You are fully responsible for your site password including keeping it secure. You are responsible for all activity, liability and damage resulting in the failure to maintain your password confidentiality. You agree to immediately notify AlexanderXJohn of any unauthorised use of your password. You agree not to provide your username or password information to any other party without AlexanderXJohn’s written permission.
Account information: You must keep your account information up to date and accurate at all times, including a valid email and address.
Account Transfer: You may not transfer or sell your AlexanderXJohn account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
Account Ownership: AlexanderXJohn brands may only hold and operate one active selling account at any one time and the selling account must only be operated by the named account holder. If a secondary account is required then the brand must request prior written permission from AlexanderXJohn. We reserve the right to reject any such request and may, at its discretion, terminate additional selling accounts or selling accounts being operated by a person other than the named account holder without prior warning.
Feedback: AlexanderXJohn takes feedback integrity seriously. Sellers may offer small incentives for general feedback, however manipulation and/or bribery is not tolerated. This includes feedback from a related account, offering incentives/bribes in return for specific feedback. AlexanderXJohn reserve the right to remove any feedback which it suspects has been posted as a result of such manipulation or bribery and may close the seller account to which it relates.
Right to Refuse Service: AlexanderXJohn reserves the right to refuse service to anyone at any time. AlexanderXJohn reserves the right to cancel unconfirmed or inactive accounts.
FEES AND SERVICES
There is no subscription fee charged to brands in order to remain on AlexanderXJohn and use AlexanderXJohn’s services. AlexanderXJohn charges 15% of the sale price when an item sells. These features and fees are subject to change. Increase of these fees for AlexanderXJohn’s services are effective after you are provided with at least 30 days notice of these changes. In the event that AlexanderXJohn introduces a new service, the fees will be effective at the launch of the new service.
In the event that a subscription fee is introduced, brands using the site must stay up to date with all fees owed, otherwise consequently your account may be suspended until all outstanding fees are paid in full. You are responsible for paying all fees and applicable taxes associated with using AlexanderXJohn.
Fees and Termination: If AlexanderXJohn terminates a listing or your account, if you close your account, or if the payment of your brand fees cannot be completed for any reason, you remain obligated to pay AlexanderXJohn for all unpaid fees plus any penalties, if applicable. If the seller’s account is not paid in full, the seller risks penalties such as the suspension of privileges, termination of the account and/or legal action.
LISTING AND SELLING
Listing Description: By listing an item on the Site you warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your listing. Your listings may only include text descriptions, pictures and other content relevant to the sale of that item. All items must be listed in an appropriate category with appropriate tags. You must not list an item more than once, unless the item’s listing has naturally expired. If the “in stock” quantity is more than one, all items in that listing must be identical with the only exception being minor variations arising from items being hand-finished which must be included on the listing.
Binding Sale: All sales are binding. The seller is responsible for shipping up to the point of delivery or otherwise completing the transaction with the buyer within 20 days, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of the seller’s listing (such as payment method), or (b) the seller cannot authenticate the buyer’s identity. The buyer is obligated to deliver appropriate payment for items purchased, unless there is an exceptional circumstance.
Fee Avoidance: The price stated in each item listing description must be an accurate representation of the sale. Sellers may charge reasonable shipping and handling fees to cover the costs for packaging and posting the items. Sellers may not charge excessive shipping fees or otherwise avoid fees. You may not alter the item’s price after a sale for the purpose of avoiding fees, misrepresent the item’s location, or use another user’s account without permission. Sellers may not encourage buyers to purchase an item listed on AlexanderXJohn outside of the site, such as directly through other third-party providers. This may also constitute fee avoidance.
Promotional Codes: Sellers may issue promotional codes for promotional purposes only and these are to be used against purchases from the issuing seller’s brand only. Promotional codes have no cash value and cannot be exchanged for money or credit. Sellers are expressly prohibited from selling promotional codes. If the Seller is found to be selling promotional codes this may constitute fee avoidance.
PROHIBITED, QUESTIONABLE AND INFRINGING ITEMS AND ACTIVITIES
You are solely responsible for your conduct and activities on and regarding to AlexanderXJohn. You are solely responsible for any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links that you submit, post, and display on AlexanderXJohn.
Restricted Activities: Your Content and your use of AlexanderXJohn:
- Must not be false, inaccurate or misleading
- Must not be fraudulent or involve the sale of illegal, counterfeit or stolen items
- Must not involve the sale of real fur items in accordance to Animal Welfare policies.
- Must not infringe upon any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.
- Must not breach this Agreement, any site policy or community guidelines, or any applicable law or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
- Must not contain items that have been identified as hazardous to consumers
- Must not be defamatory, libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including AlexanderXJohn’s staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
- Must not be obscene
- Must not contain or transmit any code of a destructive nature that may damage, interfere with, intercept or expropriate any system, data or personal information
- Must not modify, adapt or hack AlexanderXJohn or modify another website so as to falsely imply that it is associated with AlexanderXJohn;
- Must not link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under this Agreement or other policy documents as posted on AlexanderXJohn.
Furthermore, you must not list any item on AlexanderXJohn (or conclude any transaction that was initiated using AlexanderXJohn’s service) that could cause AlexanderXJohn to violate any applicable law, statute, ordinance or regulation, or that violates the Terms of Use.
CONTENT
License: AlexanderXJohn does not claim ownership rights in your Content. You grant AlexanderXJohn a license solely to enable AlexanderXJohn to use any information or Content you supply AlexanderXJohn with so that AlexanderXJohn is not violating any rights you might have in that Content. You grant AlexanderXJohn a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in the Content, in any media now known or not currently known, with respect to your Content. You agree to allow AlexanderXJohn to store or re-format your Content on AlexanderXJohn and display your Content on AlexanderXJohn in any way as AlexanderXJohn chooses.
By uploading Content to AlexanderXJohn you promise that you own and/or have the right to use such Content in this manner and that such Content does not infringe any third party intellectual property rights. In the event that AlexanderXJohn receives a complaint in respect of any Content posted by you it shall be your sole responsibility to deal with such a complaint and to compensate AlexanderXJohn for any loss suffered. AlexanderXJohn reserves the right to remove any such Content immediately.
As part of a transaction, you may obtain personal information, including email address and shipping information, from another AlexanderXJohn user. Without obtaining prior permission from the other user, this personal information shall only be used for that transaction or for AlexanderXJohn-related communications. AlexanderXJohn has not granted you a license to use the information for unsolicited commercial messages. Without limiting the foregoing, without express consent from the user, you are not licensed to add any AlexanderXJohn user to your email or physical mail list.
By uploading brand images to AlexanderXJohn, you agree that AlexanderXJohn has the right to use your images to promote AlexanderXJohn and/or your brand store in any external press as well as across all AlexanderXJohn online platforms and AlexanderXJohn’s social media channels.
Re-Posting Content: By posting Content on AlexanderXJohn, it is possible for an outside website or a third party to re-post that Content. You agree to hold AlexanderXJohn harmless for any dispute concerning this use. If you choose to display your own AlexanderXJohn-hosted image on another website, the image must provide a link back to its listing page on AlexanderXJohn.
Idea Submissions: AlexanderXJohn considers any unsolicited suggestions, ideas, proposals or other material submitted to it by users via the Site or otherwise (other than the Content and the tangible items sold on the Site by users) to be non-confidential and non-proprietary, and AlexanderXJohn shall not be liable for the disclosure or use of such Material. If, at AlexanderXJohn’s request, any member sends Material to improve the site (for example to customer support), AlexanderXJohn will also consider that Material to be non-confidential and non-proprietary and AlexanderXJohn will not be liable for use or disclosure of the Material. Any communication by you to AlexanderXJohn is subject to this Agreement.
You hereby grant and agree to grant AlexanderXJohn, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable right and license to incorporate, use, publish and exploit such Material for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the systems, documentation, or any product or service, without compensation or accounting to you and without further recourse by you.
INTERACTIONS WITH OTHER USERS AND PRIVATE MESSAGING
Users are solely responsible for interactions with others. Users understand that AlexanderXJohn does not in any way screen its users. All users agree to exercise caution and good judgment in all interactions with others, particularly if meeting offline or in person.
Messaging is your way to communicate privately with other AlexanderXJohn members. It’s essentially email, but purely for AlexanderXJohn members. Messages are primarily intended for communicating about transactions and orders that are underway.
- You must not use Messages to send unsolicited advertising or promotions, request samples, loans, donations or “spam”. You must not pass on email addresses or any other information on to third parties.
- Spamming other brands in order to ask them to ‘follow’ your own brand will not be tolerated.
- Please use common sense when giving out personal information to others via messaging, for example don’t send someone your credit card details.
- You must not use messages to knowingly harass, threaten, blackmail or abuse another member.
- If someone explicitly tells you not to contact them, you must not use Messages to contact them again, unless you are involved in an open transaction.
- You must not use Messages to interfere with a transaction. This means…
- You must not contact another member to buy or sell an item listed on AlexanderXJohn outside of the AlexanderXJohn site. This may also constitute fee avoidance.
- You must not communicate with a member involved in an active or completed transaction to warn the member away from a particular buyer, seller or item.
As an anti-spam measure, sending too many messages too quickly may auto-disable your account. In such situation contact AlexanderXJohn who will review account activity and enable your account if spam-free.
INFORMATION CONTROL
AlexanderXJohn does not control the Content provided by users that is made available on AlexanderXJohn. You may find some Content to be offensive, harmful, inaccurate, or deceptive. There are also risks of dealing with underage persons or people acting under false pretense.
Additionally, there may also be risks dealing with international trade. By using AlexanderXJohn, you agree to accept such risks and that AlexanderXJohn (and AlexanderXJohn’s officers, directors, agents, subsidiaries, joint ventures and employees) is not responsible for any acts or omissions of users on AlexanderXJohn. Please use caution, common sense, and practice safe buying and selling when using AlexanderXJohn.
Other Resources: AlexanderXJohn is not responsible for the availability of external websites or resources linked to or referenced on the Site. AlexanderXJohn does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources.
You agree that AlexanderXJohn shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or resources or via pop ups which may appear when accessing the Site from your computer.
RESOLUTION OF DISPUTES AND RELEASE
In the event a dispute arises between you and AlexanderXJohn, please contact AlexanderXJohn.
Should you have a dispute with one or more users, or an outside party, you release AlexanderXJohn (and its officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
AlexanderXJohn, for the benefit of users, may try to help users resolve disputes, at their request. AlexanderXJohn does so in its sole discretion, and it has no obligation to resolve disputes between users or between users and outside parties. To the extent that AlexanderXJohn attempts to resolve a dispute it will do so in good faith based solely on this agreement and its policies.
For transactions completed by PayPal: AlexanderXJohn will not make judgements regarding legal issues or claims and all disputes related to financial transactions will ultimately be determined by PayPal.
ALEXANDERXJOHN’S INTELLECTUAL PROPERTY
AlexanderXJohn, and other AlexanderXJohn graphics, logos, designs, page headers, button icons, scripts, and service names are trademarks or trade dress of AlexanderXJohn and its subsidiaries. AlexanderXJohn’s copyright, trademarks, service marks, logos, business name, domain name, rights in get up and trade dress and all other intellectual property rights may not be used, including without limitation as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
BREACH
Without limiting any other remedies, AlexanderXJohn may, without notice, and without refunding any fees, delay or immediately remove Content, warn AlexanderXJohn’s community of a user’s actions, issue a warning to a user, temporarily suspend a user, temporarily or indefinitely suspend a user’s account privileges, terminate a user’s account, prohibit access to the Site, and take technical and legal steps to keep a user off the Site and refuse to provide services to a user if any of the following apply:
- AlexanderXJohn suspects a user has breached this Agreement or other policy documents and community guidelines incorporated herein.
- AlexanderXJohn is unable to verify or authenticate any of your personal information or Content
- AlexanderXJohn believes that a user is acting inconsistently with the letter or spirit of AlexanderXJohn’s policies and/or this Agreement, has engaged in improper or fraudulent activity in connection with AlexanderXJohn or the actions may cause legal liability or financial loss to AlexanderXJohn’s users or to AlexanderXJohn.
PRIVACY
AlexanderXJohn will not sell or disclose your personal information to third parties without your explicit consent.
NO WARRANTY
ALEXANDERXJOHN, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS PROVIDE ALEXANDERXJOHN’S WEB SITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. ALEXANDERXJOHN, ITS OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM ALEXANDERXJOHN SHALL CREATE ANY WARRANTY.
LIABILITY LIMIT
IN NO EVENT SHALL ALEXANDERXJOHN, AND (AS APPLICABLE) ITS OFFICERS, DIRECTORS, EMPLOYEES OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, ALEXANDERXJOHN’S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
INDEMNITY
YOU AGREE TO INDEMNIFY AND HOLD ALEXANDERXJOHN AND (AS APPLICABLE) ALEXANDERXJOHN’S PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE LEGAL FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR BREACH OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.
NO GUARANTEE
AlexanderXJohn does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside of AlexanderXJohn’s control or otherwise.
LEGAL COMPLIANCE AND TAXES
You shall comply with all applicable domestic and international laws and regulations regarding your use of the Site and any AlexanderXJohn service and, if applicable, your listing, purchase, solicitation of offers to purchase, and sale of items. In addition, you shall be responsible for paying any and all taxes applicable to any purchases or sales of items you make on the Site.
NO AGENCY
You and AlexanderXJohn are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
ALEXANDERXJOHN SERVICE
AlexanderXJohn reserves the right to modify or terminate its service for any reason, without notice, at any time. AlexanderXJohn reserves the right to alter these Terms of Use or other Site policies at any time, so please review the policies frequently. If AlexanderXJohn makes a material change AlexanderXJohn will notify you here, by email, by means of a notice on our home page, or other places AlexanderXJohn deems appropriate. What constitutes a “material change” will be determined at AlexanderXJohn’s sole discretion, in good faith, and using common sense and reasonable judgment.
CHOICE OF LAW
This Agreement shall in all respects be interpreted and governed by the laws of England and Wales.
Please note that AlexanderXJohn will deal with all complaints (on valid receipt of your notice) as soon as they can and within a reasonable timeframe.
Privacy Policy
AlexanderXJohn is strongly committed to protecting the privacy of users of this website, and we do all that we can to protect user information.
Data Protection
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed to third parties.
This website is hosted on secure 3rd party servers.
Information we collect from visitors
We collect information from visitors relating to feedback submitted to us and site usage tracking.
1. Feedback
If you provide feedback about the website through a contact form or email address we will only use this information for the purposes intended. You will not receive any subsequent unsolicited communication.
2. Site usage tracking – Cookies
To make this site simpler, small data files are placed on your computer. These are known as cookies. Most websites do this.
They improve things by:
• Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
• Remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
• Measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these small files as you wish.
To learn more about cookies and how to manage them, visit AboutCookies.org.
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
There are also cookies that store basic data on your interactions with the CMS running this website.