Delivery
In order to shorten the delivery time all orders are shipped directly by the designers using UPS courier. That’s why when you order from multiple designers, the shipping charges will be higher. Shipping costs may vary depending on location of you and the designer.
Shipping time is specified on each products page. Shipping within 3 days means, that the designer guarantees that the parcel will be handed to UPS 3 calendar days from the moment you pay for your order. If that day is on weekend or bank holiday, the parcel will be handed on the next working day. If you order multiple products from one designer, the parcel will be shipped when all of the products are ready.
As soon as the parcel is shipped you will get a confirmation e-mail with the shipping number that will let you track your order on the UPS website. When the courier delivers you your order, please verify that the parcel is intact
Returns and exchanges
Returns and exchanges can be made within 14 days from receiving the placed order. How to report:
Returns: log onto your AlexanderxJohn account and pick the correct order from the list. Click the returns form. Take into account that the form will be available for 48h after you receive your order. After picking the items you want to return, we will provide you with instructions. After the designer accepts your return, you will be provided with information on where the items should be posted to (you send them directly to the designer). You will receive this information via e-mail.
Depending on the options available in your country, you’ll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting until the returns process has been complete. As soon as the designer accepts your returned goods we’ll refund the price you paid for your item, including postage costs (if your returning your whole order), to the bank account you provided. You will be informed about this via e-mail.
Please make sure that the products you return have no signs of usage. All goods will be inspected on return.
Exchanges: log onto your AlexanderxJohn account and pick the correct order from the list. Click the exchanges form. Take into account that the form will be available for 48h after you receive your order. Please make sure to leave a comment regarding the colour/size you want to exchange your item for. Exchanges are only possible for the same item. Please check if the combination you picked is available on the website. After the designer accepts your exchange, you will be provided with information on where the items should be posted to (you send them directly to the designer). You will receive this information via e-mail.
Depending on the options available in your country, you’ll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting until the returns process has been complete.
Please make sure that the products you return have no signs of usage. All goods will be inspected on return.